I would think that they're doing these reports in one to two shots that are obviously unedited. When you're going for as long as they are, mistakes happen. I also think that in this case it tends to humanize Laura and take some of the plastic, scripted and posed edge off.

Hi Al,
Are you going to do a small business guideline?
At the creation stage is when I think small business owners could really use your expertise. I should know. I asked you a branding question early in our business development and it was some of the best advice I have recieved.
Regards,
Graham

Laura, you studder too often in your presentations.